The drive for increased customer service, cost efficiencies and ‘joined up’ local government and private sector organisations has created a need for integrated systems. This is neither cheap nor simple, but with a common sense, strategic approach, a very valid business case can be made for systems integration. CommerceWorks works closely with clients to assist in developing a specification, project plan and most importantly an effective business case, before managing the project and implementing appropriate technologies to provide a cost effective solution that delivers real business benefits in terms of improved customer service and efficiencies.
Integration should never be implemented for its own sake – it must always be targeted to meet a business need. Successful integration involves more than simply connecting systems; it may also require a combination of data management, advanced security, guaranteed messaging and audit trails.
CommerceWorks customers include Central Government e.g. Department for Communities and Local Government (formerly ODPM), Local Government e.g. Sheffield City Council, Gloucester City Council and Rother District Councils, as well as commercial clients e.g. Total (Petro-Chemicals), Unichem (Pharmaceuticals) and Clearlab (Medical devices).