Refreshingly simple Salesforce managed service plans
Our Salesforce Managed Service Plans are refreshingly simple...
You get a discount for consuming more hours
You can move between support plans with 30 days notice - up and down!
*Initial response SLA times based on working hours Monday to Friday 8.30 to 5.30 excluding standard UK holidays.
Plans based on a 12 month contract.
Please contact us if you need over 30 hours /month.
Call: 01494 216181 / Email: HELLO@COMMERCEWORKS.NET
Tier 1 Services
User set up and de-activation (including internal, Community and Chatter)
Creation and update of Salesforce security functionality including Roles, Profiles and Hierarchy
Customisation of standard object layouts
Creation and customisation of standard object fields
Creation, modification and deletion of custom objects, fields and layouts
Creation, modification and deletion of page layouts and record types
Creation and modification of custom buttons and links
Creation and modification of rules and triggers
Price Book creation and updates
Workflow, creation, update and deletion
Report creation
Custom Report type creation and modification
Creation and modification of formula fields and validation rules
Territory Rules, hierarchy and assignment, creation and updates
Communication template and letterhead creation and modification
Mass creation, update, deletion and transfer of contacts
Creation and update of sharing rules
Management of field accessibility
Management of password policies
Management of session settings
Group wide chatter management
Creation and modification for search settings
Creation and update of mobile configurations
Tier 2 Services (additional to tier 1)
Apex code, VisualForce and integration support.
Proactive system evaluation and monthly review meetings