Refreshingly simple Salesforce managed service plans
Our Salesforce Managed Service Plans are refreshingly simple...
- You get a discount for consuming more hours
- You can move between support plans with 30 days notice - up and down!
*Initial response SLA times based on working hours Monday to Friday 8.30 to 5.30 excluding standard UK holidays.
Plans based on a 12 month contract.
Please contact us if you need over 30 hours /month.
Call 01494 590428 / Email firstname.lastname@example.org
Tier 1 Services
- User set up and de-activation (including internal, Community and Chatter)
- Creation and update of Salesforce security functionality including Roles, Profiles and Hierarchy
- Customisation of standard object layouts
- Creation and customisation of standard object fields
- Creation, modification and deletion of custom objects, fields and layouts
- Creation, modification and deletion of page layouts and record types
- Creation and modification of custom buttons and links
- Creation and modification of rules and triggers
- Price Book creation and updates
- Workflow, creation, update and deletion
- Report creation
- Custom Report type creation and modification
- Creation and modification of formula fields and validation rules
- Territory Rules, hierarchy and assignment, creation and updates
- Communication template and letterhead creation and modification
- Mass creation, update, deletion and transfer of contacts
- Creation and update of sharing rules
- Management of field accessibility
- Management of password policies
- Management of session settings
- Group wide chatter management
- Creation and modification for search settings
- Creation and update of mobile configurations
Tier 2 Services (additional to tier 1)
- Apex code, VisualForce and integration support.
- Proactive system evaluation and monthly review meetings